Returns will only be possible if they meet one of the below conditions:
The item(s) you ordered differs from the item delivered to you.
The item delivered to you is defective or damaged.
The item delivered to you does not fit due to incorrect sizing.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by VELMURUGAN AGENCY (usually within 24 hours of receipt), your refund will be processed after a deduction of 4.36% + (Shipping charges if any) and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 14 business days after your credit is applied for it to be posted to your account. In case, the customer has availed of free shipping, the shipping cost shall also be deducted from the refund.
If your order placed is a custom order and if the part is specifically being brought, no refund shall be applicable as the order cannot be canceled.
Any item that is returned more than 15 days after delivery is not eligible for a refund.
You are responsible for all shipping costs associated with getting your order back to our Goa warehouse.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar items with the intention of returning the majority of your order.
Please contact our Customer Care if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to VELMURUGAN AGENCY in Tamilnadu.
Return Shipping Options
For customers in any location in India, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method that includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to an Rs. 1,200/- Service Fee.
Order Cancellation / Modifications
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or canceled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Each manufacturer has its own warranty policy. VELMURUGAN AGENCY will assist customers with their warranty; however, VELMURUGAN AGENCY does not provide any direct warranty on any item sold.
Most manufacturers offer an additional warranty period that covers merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (FedEx, BlueDart, Delhivery). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return authorization number (RA#) by email email@example.com
Please print your Return Authorization and include it with each shipment back to VELMURUGAN AGENCY. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:
Please retain your return tracking information. VELMURUGAN AGENCY is not responsible for packages lost during return shipment. You will receive a confirmation email from VELMURUGAN AGENCY when your return is processed which will include the full details of the refund credited.
Attn: Returns (RA# XXXX)
7 SANTHAI PETTAI EAST ROAD 4
KOMARAPALAYAM - 638 183, TAMIL NADU, INDIA.
Questions / Concerns
If anything is unclear or if you have a special circumstance, give us a shout!
We can be reached by phone at +91 94440 94000 or email at firstname.lastname@example.org